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Terms of service

Terms of Service

Effective Date: 16 April 2025
Last Updated: 16 April 2025

Welcome to HIBO. This website is operated by HIBO, a UK-based brand offering bespoke, made-to-measure curtains and soft furnishings. By accessing or using any part of our site, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before placing an order or using any of our services.

1. Use of Website

By using this site, you confirm that you are at least the age of majority in your country or region, or that you have given us consent to allow your minor dependents to use this website.
You agree not to use our website or services for any unlawful or unauthorized purpose or in violation of any laws in your jurisdiction.

2. Custom Products Policy

All HIBO curtains are custom-made to your specifications. Once production has started or your order has been dispatched, it cannot be cancelled, returned, or exchanged. Please ensure all product details—such as measurements, fabric selection, colour, and design—are correct before confirming your order.
We reserve the right to refuse service, cancel orders, or limit sales at our sole discretion, particularly in cases of suspected misuse or reselling.

3. Order Cancellation & Refunds

We offer a 24-hour unconditional cancellation window. If you wish to cancel your order for any reason, please email info@hibo.uk within 24 hours of placing your order to receive a full refund.
After this period, your order will proceed to production and cannot be cancelled or refunded.

Please refer to our full Refund Policy for additional information.

4. Accuracy of Product Information

We make every effort to ensure all product descriptions, images, and pricing are accurate. However, colours and textures displayed on screen may vary slightly depending on your device.
We reserve the right to correct any errors or inaccuracies and to change product or pricing details without prior notice.

5. Measurement Service Terms

We offer an optional in-home curtain measurement service, available in selected areas, at a rate of £50 per visit.

  • If you proceed with an order, this fee will be deducted from your final invoice.

  • If no order is placed, the £50 fee will be non-refundable.

Customers may also provide their own measurements. In such cases, HIBO accepts no responsibility for sizing errors, and the order remains non-refundable and non-returnable regardless of the fit.

We strongly recommend using our professional measurement service to ensure accuracy.

6. Third-Party Tools & Services

Certain services or tools on our website may be provided by third parties (such as payment processors, delivery companies, or marketing tools). We are not responsible for any issues arising from the use of third-party services.
Use of such services is at your own risk and subject to their individual terms.

7. Intellectual Property

All content on this website—including text, graphics, logos, product images, and layout—is the intellectual property of HIBO and may not be used, copied, or reproduced without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, HIBO is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or services.
Our liability for any claim shall not exceed the amount paid by you for the product or service in question.

9. Privacy

Your submission of personal information through this website is governed by our Privacy Policy. We are committed to protecting your privacy in accordance with UK GDPR regulations.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to Terms

We may update or modify these Terms of Service from time to time. Changes will become effective immediately upon posting. It is your responsibility to review this page regularly. Continued use of our website and services implies acceptance of any updates.

12. Contact

For questions regarding these Terms of Service, please contact us at:

HIBO
📧 info@hibo.uk
[Insert Business Address]
[Insert Business Registration Number / VAT Number if applicable]